Reference

How padu33 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit through Touch 'n Go eWallet, Boost or GrabPay, and use our lobby.

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padu33 How padu33 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Account Security

Your account is protected by a one-time PIN sent to your registered mobile number at each login. We do not store your e-wallet credentials — payment authorisation happens inside your Touch 'n Go eWallet, Boost or GrabPay app.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. We do not use third-party advertising cookies that track you across other websites.

Data Retention

Account records are kept for as long as your account remains active and for a period after closure as required by applicable law in your region. You can request deletion of non-essential data at any time.

Third-Party Sharing

We share data only with payment processors needed to clear your deposits and withdrawals — for example, the rails that handle DuitNow and FPX transfers. We do not sell your data to marketing companies.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

Team online

Live Chat

Reach us through the live chat window in your account dashboard. Our team can handle data access requests, correction queries and account-closure questions directly.

Email Support

Send a written request to our support address from the email linked to your padu33 account. We respond to privacy requests within a reasonable timeframe.

Account Settings Path

Some data updates — like your registered mobile number or payment wallet — can be handled directly inside your account settings without contacting support.

Common Questions About Your Privacy on padu33

These are the questions we actually receive about how your data is handled. If your question is not here, the live chat team can respond directly from your account dashboard.

We collect your name, email address, mobile number and the payment method you register — such as Touch 'n Go eWallet or GrabPay. Device and session data is also logged for security purposes.

Yes. Send a deletion request through live chat or email using the address tied to your account. We will remove non-essential data; some records must be kept to meet legal obligations in your region.

Only with payment processors required to complete your transactions — such as the rails handling Boost, DuitNow or FPX transfers. We do not share payment data with advertisers or data brokers.

Log into your account and go to account settings. Mobile number changes that affect your login OTP may require identity verification before the update is confirmed.

Active account records are held while your account is open. After closure, data is retained for the period required by applicable law in your region, then securely deleted or anonymised.

No. We use session and functional cookies to keep your lobby preferences and login active. We do not use advertising cookies that follow your activity on other sites outside padu33.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.